Payment FAQs:

What payment methods does Christy accept?

We accept secure debit and credit card payments (Visa, MasterCard, American Express, Diners Club), PayPal, and Klarna.

How do I apply a discount code?

Enter your code in the "Discount code" box during checkout and click "Apply." Note that discount codes cannot be combined with other offers or loyalty points.

What is Klarna?

Klarna is a Swedish payment service that lets you split payments into three interest-free instalments. Learn more about using Klarna.

Orders FAQs:

Can I add items to an existing order?

Unfortunately, no, we cannot add items to orders once your payment is processed. Please place a separate order for additional items.

How can I check my order's status?

You’ll receive an order confirmation email, followed by updates as your order is dispatched, in transit, and delivered. Service feedback can be shared from your delivery email, and a product review request will follow 10 days after delivery.

How do I cancel an order?

Orders can't and will not be canceled after 72 Hours! Unless the wrong item was ordered. If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.

Can I alter an order once it is processed?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.

Delivery FAQs:

Do you offer international delivery?

Yes, we do.

How will my order be delivered?

We use various couriers based on your delivery address.

Is free shipping available?

Yes, orders over £70 qualify for free standard shipping.

I received the wrong item. What should I do?

No need to worry; we are here to assist you. Please contact our team via live chat or email us at support@postureperfect.co.uk. We will require the barcode and pictures to help us investigate the situation. Our priority is to support you and address any issues related to receiving the incorrect item. Your satisfaction is important to us.

Returns FAQs:

What is your returns policy?

You have 14 days to return the product. 

How do I return an item?

You have 14 days to return the product. Follow the returns process detailed here.

Can I return part of my order?

Yes, partial returns are allowed. Read our returns policy and contact our team via live chat, or email us at support@postureperfect.co.uk for further assistance.

When will I receive my refund?

After processing your returned order, expect a refund within 7 days. In case of support, reach out to us via live chat or email us at support@postureperfect.co.uk.

What is the return policy for Freebies?

Freebies as individual products are not eligible for returns. If you are returning the entire order, please ensure that the freebies are also included for return.

Packaging FAQs:

My package was damaged, and items were missing. What should I do?

We apologize for the inconvenience you have experienced. Rest assured, we are here to help. Please send us an email at support@postureperfect.co.uk. To help us resolve your issue, kindly provide your order number, product details, and pictures if possible. Our focus is to assist you and resolve any concerns you have about the damaged package and missing items. Your satisfaction remains our priority.

Faulty Item FAQs:

What should I do if I receive a faulty item?

We apologize for any inconvenience caused. If you have received a faulty item, please email us at support@postureperfect.co.uk, and include pictures of the item if possible. We will assist you in starting the replacement process. Your satisfaction is important to us.

Feedback and Suggests FAQs:

I have feedback to share. How can I do that?

We value all types of feedback, as it helps us improve and encourages us with compliments. Please send your feedback via email to support@postureperfect.co.uk. Rest assured; you will receive a response from us. Your input is highly appreciated!

General Inquiries FAQs:

Do you have any other questions? We are here to assist you!

Do not hesitate to reach out to us. For any queries or concerns, please feel free to contact our team via live chat, or email us at support@postureperfect.co.uk for further assistance. We are eager to help and provide the information you need.